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Find answers to common questions
Click "Track Shipment" on your dashboard and enter your tracking number (the Miles reference starting with 910000). You'll see real-time status updates. You can also track directly at booking.milesxp.com/tracking.
Go to "My Quotes", find your quote, and click "Convert to Booking". Your details will be pre-filled — just confirm the collection date and submit. Note: quotes expire after 7 days.
It means you've saved a price estimate but haven't booked yet. The quote is valid for 7 days. After that, you'll need to get a new quote as rates may have changed.
We ship to most countries worldwide. When you start a quote or booking, you'll see the full list of available destinations. If your country isn't listed, contact us — we may be able to arrange it manually.
You cannot ship dangerous goods (batteries, flammables, explosives), illegal items, cash, perishable food, or live animals. When in doubt, contact us before booking. A full list is available in our Terms & Conditions.
Collections in Malta happen Monday to Friday, typically between 9:00 AM and 5:00 PM. You choose your preferred time window when booking. We don't collect on weekends or public holidays.
Email us at info@milesxp.com or call +356 2124 0877 during office hours (Mon–Fri, 8:30 AM – 5:00 PM). We usually respond to emails within a few hours.
Currently, hotel account customers are invoiced monthly. For online bookings, payment details will be confirmed at checkout. Contact us if you need to set up an account.